Billing

1. What does this site offer me as an Agent or a Seller?

   • Listing

     Showcase your home on the only Australian site marketed, designed and built specifically for Luxury Homes.

   • Agent Profile

     Luxury Agent Profile puts you and your agency in front of the Luxury Buyer worldwide . Maintain agent profiles for easy management of multiple properties and agents.

   • Logos

     Your agency/seller logo on your account is shown Agents/Sellers logos are displayed on property listing page at all times while listing is live on every listing you have live, and is shown with every one of your agents.

   • Home of Distinction

     Position, Position, Position; What better then the Front Page with full description.

     The Advanced LHA Control Panel allows you statistics on exposure, as well as tips on increasing views.

   • Feature Properties

     Display your listing on the Luxury Home Australiaís Home and State pages for the most exposure to the Luxury Buyer. Generate interest by placing your property in a high turnover area, allowing maximum exposure to a wide audience. The LHA Control Panel shows you statistics to maximise your benefits.

   • Cover Story Editorial

     Luxury Buyers wait each month to read about these Luxury Homes. Great exposure for any listing Exclusive to LHA, these properties are shown in a stylish format, allowing a glossy magazine promotion for homes a 'cut above the rest'. Offer unparalleled advertising interaction between prospective buyers and sellers lifestyles.

2. When is my Credit Card debited?

   Your credit card details are kept securely on file for easy use of the purchase panel. Your card will only be billed for the items you purchase.

3. What are receipts, and what do they mean?

   Every purchase on the LHA site generates a receipt. Receipts enable you to perform tasks that would otherwise be locked. You can view your existing receipts on the Purchase panel, where it will show you the item, its expiry date, and a colour coded status.

   If you have not used a receipt yet, it will be marked as inactive. Once you use the receipt, it will be given an expiry date according to the duration of the item.

   Because receipts are enablers, they have advantages other places do not offer. For example, if your Agent Profile expires, you can purchase a new agent profile receipt and reattach it to the profile, making it active again.

   If you have a subscription that allows for unlimited listings, you will notice that you will still accrue Listings Receipts. The system requires these, so they are generated for you automatically for free, You will not be billed.

4. How long does payment processing usually take?

   Payments are processed within 24 Hours.

Managing My Account

1. How can I manage my password?

   If you've forgotten your password, you can reset it using the forgotten password link on the login page. If you would like to just change your existing password, use the 'Edit my Profile' Page.

2. My account has been approved, what now?

   Upon Login, you should notice there is an extra black bar near the top of the LHA site. It has 4 options.

   • Control Panel - This is the center hub of managing your account. This is where you apply your receipts and manage your items.
   • Purchase - Using your securely stored credit card details, You can purchase LHA Items for use on the control panel here.
   • Edit My Profile - Manage your credit card details and your account info.
   • Logout - Securely Sign out of your LHA account.

3. I've added an item, but the page just went back to itself?

   When you apply an item, It checks your input and puts you back at the item for review. If there are no errors, your input was fine, please check it and continue. Otherwise detailed errors will be provided to guide you.

4. How does my editorial text display?

   The site will automatically balance your article text into columns by paragraph. A paragraph is determined by 2 line returns to produce a white line between blocks of text.

Managing My Property Listing

1. What are the numbers beside my properties?

   LHA provides you with detailed information regarding your promotion investments. When a property is featured (A term used to encompass all the options for promotion) it puts an entry into a pool of properties. You can add any property into the pool as many times as you want to weight it heavier. This will increase the chances of it being displayed against its competitors, as each featured area is a random draw of properties out of the pool. No property will come up twice on one page load, but heavier weighted properties have a much better chance.

   For example. If there are 3 unique properties in the pool, one has 2 entries and the other two have 1, and we are vying for a 2 spot position. The heavier weighted property (with 2 entries) will have a higher chance of being shown in one of the available positions.

   The statistics against your property reflect this data, by showing you the property weight against all other entries (weight / total entries) and by the number of competitors (Property v Competitors). These numbers can be used to estimate the exposure of the property against others.

2. I've uploaded my image, but its yellow and I can only delete it?

   Images are subject to moderation from LHA. Until your image is approved it will appear yellow. You may remove it at this time if you have made a mistake. Once an image is approved it will turn green and you will be able to specify a hero image or featured image set.

3. Can I Include House and Land Plans?

   Without a doubt. Just include them in your property images. LHA recommends using the 4th featured image. (Featured Images are sorted by order of upload)

4. How many images can I have on each property?

   Up to 30 images per property each in JPEG/GIF/PNG format. Animated GIF's will not be animated on the site. LHA moderates all images assigned to every property for quality control, and recommends professional photographs of a high standard.

5. But must I use professional Photos?

   It is a good idea - However what the site requires is a sharp in focus photo if the photo is not up to the standard the site insists upon it will be rejected by quality control.

6. Must the hero image be a photo of the outside of the home?

   No - but it is a good idea to promote the property with a magazine style shot. The hero image is the first impression of this Luxury Home .